Refund policy

Refunds & Returns

At JADARE, we specialise in bespoke and made-to-order jewellery, crafted specifically for each client with a strong focus on quality, precision, and craftsmanship. Every piece undergoes careful inspection and quality control before it is released. Our mission is to create fine jewellery designed to be worn and treasured for a lifetime.

Jewellery Returns

Due to the made-to-order nature of our jewellery, we do not offer refunds or returns for change of mind under any circumstances.

Each piece is individually crafted to order based on approved designs, specifications, and materials selected by the client.

Returns, refunds, or exchanges will only be offered where there is a confirmed manufacturing fault or defect, in accordance with Australian Consumer Law.

If you believe your item is faulty or damaged, please contact us to discuss the issue.

Returns Process (Faulty or Damaged Items Only)

If your item is believed to have a manufacturing fault, please follow the process below:

Once assessed, we will advise the most suitable method for return, which may include:

Return by post for inspection, or
In-person assessment (if applicable)

When returning an item, please ensure:

The jewellery is securely packaged
The original packaging is included (where possible)
A copy of your invoice is included
Any certificates or documentation provided are returned with the item

JADARE is not responsible for items that are incorrectly packaged or damaged during return transit.

Assessment & Postage

All returned items are subject to assessment by our jeweller to determine whether the issue is a manufacturing fault.

If required, a return postage deposit may apply. If the issue is confirmed as a manufacturing fault, this cost will be refunded in full.

If the item is assessed and found not to be a manufacturing fault, repair or service options will be provided and additional costs may apply.

Warranty Assessment

Each item will be assessed in accordance with our warranty conditions and Australian Consumer Law.

This includes determining whether the issue relates to:

Manufacturing defects
Structural faults
Stone setting issues

The following are not considered manufacturing faults:

General wear and tear
Accidental damage or impact
Misuse or neglect
Third-party alterations or repairs

Refunds

If an item is confirmed to have a manufacturing fault and is eligible for a remedy, we will repair, replace, or refund the item where appropriate.

Refunds (if applicable) will be processed to the original payment method once the assessment has been completed.

Assessment timeframes may vary depending on the complexity of the item.

Returns Address

JADARE Returns

PO Box 1141

Kensington Gardens SA 5068

Australia

Contact

If you have any questions regarding your order or this policy, please contact us:

info@jadarejewellery.com.au