Shipping policy
Shipping Policy
At JADARE, all pieces are made to order and require dedicated time for production, quality control, and finishing. Each item is carefully inspected before it is dispatched to ensure it meets our quality standards.
We aim to ensure all orders are delivered safely, securely, and within the timeframes communicated at the point of purchase.
Production Timeframes
As all jewellery is made to order, production times may vary depending on design complexity, materials, and stone sourcing.
Estimated production timeframes will be provided at the time of order or during consultation.
Please note:
- Timeframes are estimates only
- Production may be subject to delays outside of our control
- We will communicate any significant delays where possible
Shipping Methods
Once your piece has been completed and passed quality control, it will be securely packaged and dispatched via a trusted courier service.
All orders are shipped with tracking information provided upon dispatch.
Shipping Within Australia
Orders within Australia are shipped using tracked and insured delivery services.
Delivery timeframes may vary depending on location.
A signature may be required upon delivery for security purposes.
International Shipping
We offer international shipping to selected destinations.
International orders:
- Are shipped using tracked services
- May be subject to customs duties, taxes, or import fees depending on the destination country
- These charges are the responsibility of the customer
Delivery timeframes may vary depending on customs processing and location.
Insurance & Responsibility
All parcels are carefully packaged and dispatched using secure shipping methods.
JADARE is not responsible for:
- Delays caused by courier services or customs clearance
- Incorrect shipping details provided by the customer
- Lost or stolen parcels marked as successfully delivered by the courier
We recommend ensuring your delivery address is correct at the time of purchase.
Risk & Ownership
Ownership and risk of the goods pass to the customer once the item has been
dispatched and tracking has been provided.
Failed Deliveries / Incorrect Address
If a parcel is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the item.
Contact
If you have any questions regarding your order or shipping, please contact:
info@jadarejewellery.com.au